1. Introduction
This Privacy Policy explains how Fanweave Limited and our Affiliates (“us”, “our”, “we”) collect, control, process, and
use information about you (see “Personal Data” definition below).
When we talk about the “Site”, we mean our platforms, which include our websites, mobile applications,
communications we send or services we provide, social networking sites, or any other websites we offer that link to
or reference this Privacy Policy.
The Site provides a platform where we and other unaffiliated third-party brands (collectively “Brands”) can list offers for vouchers, deals and other offerings. As further outlined herein, there will be additional privacy policies applicable to the Brands’ collection, control, processing, and use of your Personal Data.
Please read this Privacy Policy carefully as it contains important information on who we are and how and why we
collect, store, use and share your personal information. It also explains your rights in relation to your personal
information and how to contact us in the event you have a complaint. Please rest assured that we take privacy very
seriously.
2. Changes to this Privacy Policy
We routinely update this Privacy Statement to clarify our practices and to reflect new or different privacy practices,
such as when we add new services, functionality, or features to the Site.
If we make any material changes we will notify you, either by email (sent to the email address specified in your account), by means of notice on the Site or by using other methods. You can determine when this version of the Privacy Policy was adopted by referring to the “Effective Date” above.
You understand that your continued use of the Site following changes to the Privacy Policy means that the collection,
control, processing, and use of your Personal Data is subject to the updated Privacy Policy. If you object to any
changes, you may modify your account settings or close your account.
3. Definitions and interpretation
a. Authentication and identification information (e.g. your name, email address, and password). This information is necessary to set up and log you into your account;
b. Basic personal details (e.g. your name, date of birth, and nationality);
c. Contact details (e.g. your postal address, telephone number, and email address). We may need some of this
information to deliver products to you, if applicable;
d. Payment details (e.g. your credit card details or payment tokens from third party payment providers like PayPal). We use these to process your order for Services.
a. We control and process the Personal Data you provide to us, which we collect from other sources, and which
we generate to:
i. Create your account when you sign up and log you in, which is necessary for us to provide our Services to you in accordance with the applicable terms and conditions;
ii. Operate, maintain, and improve the Site by analysing how you and our other customers use
and interact with it. This is to meet our legitimate business interests in providing the Site and ensuring that it provides the best experience for our customers;
iii. Carry-out marketing, which may involve:
a. Establishing and analysing individual and group profiles and customer behaviour, in order to determine your or others interest in certain types of offers, products, and services. We do this by analysing your interactions with the Site and your other Personal Data to determine what your interests are, and what sorts of products and services people with similar interests alsobuy, which helps us understand what products and services you may be interested in viewing. This is to meet our legitimate interests in understanding the types of products and services our customers are interested in, and to provide the most relevant products to you and our other customers;
b. Showing relevant Campaigns and other related advertising. We will use the profiles described above to create advertising for our and our Brands’ products and services. We do this to meet our legitimate interests in showing you Campaigns which may be relevant to you;
c. Sending you relevant direct marketing messages and other communications via email or push notifications on mobile devices. We will either send these messages on the basis that you have consented to receiving them or, where permitted by applicable law, to meet our legitimate interests in showing you which Campaigns are relevant to you; and
d. Analysing advertising effectiveness, which may involve analysing the Campaigns that our customers choose to interact with most often. This is to meet our legitimate interests in understanding which types of Campaigns are more or less effective than others.
iv. Administer (which may include sharing with Brands for their personnel to administer) Campaigns, Rewards, surveys, sweepstakes, contests, or other promotional activities or events, in order to meet our contractual commitments to you set out in the applicable terms and conditions of those promotional events; v. Manage our everyday business needs, such as administration of the Site, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Use or to comply with the law; and
vi. Comply with our legal obligations, resolve disputes, and enforce our agreements. We do this where necessary to comply with legal obligations to which we are subject, or to meet
our legitimate interests in enforcing our legal rights and resolving disputes or verifying payments and preventing fraud.
i. with your consent;
ii. with Brands as necessary for them to deliver, and provide and administer the Campaign and the Reward, to the extent that you have participated in the same;
iii. to a subsequent owner, co-owner, or operator of one or more of the Sites or any portion or operation related to part of one or more of the Sites;
iv. to the extent permitted or required by applicable laws, in connection with a corporate merger, consolidation, or restructuring, the sale of substantially all of our stock and/or assets, or other corporate change, including, without limitation, during the course of any due diligence process;
v. to comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions, where this is necessary to comply with these legal obligations.
b. We encourage Brands to adopt and post privacy policies. However, while we share Personal Data with
Brands only for the above-mentioned purposes, their subsequent processing and use of Personal Data
obtained through us and our Affiliates is governed by their own privacy policies and practices and is not
under our control. Where possible, we contractually restrict how our Brands use your Personal Data and aim
to ensure they do not use it for any purposes which are incompatible with those set out in this Privacy Policy.
Notwithstanding the foregoing, we take no responsibility and shall not be held liable for any use of your
Personal Data by a Brand(s).
We might store and use your Personal Data on the following legal grounds:
a. Consent:
– for example, (i) if you have opted in to receive marketing communications and/or news from us or
(ii) if you have followed or otherwise shown an interest in a Campaign.
b. Fulfilment of a Contractual Obligation/Performance of Services:
– for example, if you have participated in the Services via the Site, we will store and process your
Personal Data insofar as it is necessary to provide such Services.
c. Legitimate Interest:
– for example, (i) to provide you with technical support if requested; and (ii) if you have previously
provided us with your contact details in the course of business (for example, you have subscribed to
certain genres via the Site), we may send you electronic communications relating to other Campaigns
within that genre. You will always be given the opportunity to opt-out of the latter form of
communication via an ‘unsubscribe’ link or by updating your preferences in your Dashboard. If
relying on legitimate interest as a lawful ground for processing your Personal Data, we will always
take into account your rights and interests prior to sending any such communications.
d. Legal and Compliance Purpose(s): – for example, to assist us in keeping the Site safe and secure; to use profiling tools to identify behaviour which breaches the terms upon which you are using the Site and/or Services; and to protect our rights or property.
We may share your Data with the following groups of people for the following reasons:
a. any of our Affiliates – to ensure the proper administration of your requests and preferences during signing up
to one of our campaigns or promotional activities;
b. the Brands, as the owners and/or administrators of the Campaigns that you have followed;
c. our employees, agents and/or professional advisors – to provide additional services or offers in accordance
with your preference to receive such information;
d. third party service providers who provide services to us which require the processing of Personal Data – such
as our affiliate partners;
e. third party payment providers who process payments made through the Site or affiliate partners websites;
f. relevant authorities – for the purposes of detection of crime such as money laundering or the collection of
taxes or duties, in each case, in accordance with this Privacy Policy.
We will use technical and organisational measures to safeguard your Data, for example:
i. access to your account is controlled by a password that is unique to you;
ii. we store Data on secure servers;
iii. payment details are encrypted using SSL technology (typically you will see a lock icon
or green address bar (or both)) in your browser when we use this technology;
iv. access to Personal Data within our organisation shall be limited to personnel who
need access and appropriate security should be in place to avoid unauthorised sharing of
information;
however, no method of transmission over the Internet, or method of electronic storage, is
100% secure. Therefore, we cannot guarantee its absolute security.
b. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by
contacting us via this e-mail address: admin@fanweave.co.uk.
a. We will retain your Personal Data for as long as your account is active or as needed to provide you services. If you close your account, we will retain your personal data for a period where it is necessary to continue operating our business effectively, to maintain a record of your transactions for financial reporting purposes or fraud prevention purposes until these purposes no longer exist, and to retain as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
b. Should you request a deletion of any Personal Data that we hold on you, we will take all commercially
reasonable steps to remove your Personal Data from our database, provided that nothing in this Privacy Policy shall prevent us from retaining information strictly necessary for and in compliance with our business
practices (for example, for the purposes of dispute resolution, enforcement and to comply with legal
agreements).
a. You have the following rights in relation to your Data:
i. Right to access – the right to request (i) copies of the information we hold about you at any
time, or (ii) that we modify, update or delete such information. If we provide you with access
to the information we hold about you, we will not charge you for this, unless your request is ”manifestly unfounded or excessive.” Where we are legally permitted to do so, we may
refuse your request. If we refuse your request, we will tell you the reasons why.
ii. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
iii. Right to erase – the right to request that we delete or remove your Data from our
systems.
iv. Right to restrict our use of your Data – the right to ”block” us from using your Data or limit the way in which we can use it.
v. Right to data portability – the right to request that we move, copy or transfer your Data.
vi. Right to object – the right to object to our use of your Data including where we use it
for our legitimate interests.
b. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of
your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail
address: admin@fanweave.co.uk.
c. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may
be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information
Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
d. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data
changes during the period for which we hold it.
a. This Privacy Policy only addresses the collection, processing and use (including disclosure) of Personal Data by us through your interaction with the Site. Other websites that may be accessible through links (or otherwise) from the Site may have their own privacy statements and personal data collection, processing, use, and disclosure practices. Our Brands will also have their own privacy statements, which will apply to your Personal Data once shared with them, and we shall not be liable under the same or in respect of any use by Brands of your Personal Data. We encourage you to familiarise yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of their offers or promotions.
e. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers
accept Cookies but this can be changed. For further details, please consult the help menu in your internet
browser.
f. You can choose to delete or remove your consent to certain Cookies at any time; however you may lose any information that enables you to access the Site more quickly and efficiently including, but not limited to, personalisation settings.
g. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
h. For more information generally on Cookies, including how to disable them, please refer to aboutcookies.org.
You will also find details on how to delete Cookies from your computer.
